Anna Vipani LLP (operating under the brand name “Anvipa,” hereinafter referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect To provide you with our products and services, we collect the following types of personal information:
Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
Transaction Data: Details about payments to and from you, and other details of products you have purchased from us. We accept payments via various third-party payment gateways, direct company UPI QR codes, and cash. (Note: For electronic transactions processed via third-party gateways, we do not store complete credit card numbers or UPI PINs on our servers; these are processed securely by the respective gateway providers).
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.
2. How We Use Your Information We use the information we collect primarily to fulfill your orders and enhance your experience on our website. Specifically, we use your data to:
Process transactions, manage payments, and arrange for shipping and delivery.
Communicate with you regarding your order status, grievance resolutions, and customer support inquiries.
Send you marketing communications, promotional offers, and updates about our traditional foods (you may opt out of these at any time).
Improve our website functionality, product offerings, and overall customer service.
3. Disclosure of Your Information We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted third parties or internal teams under the following circumstances:
Service Providers & Delivery Personnel: We share necessary details (such as your name, delivery address, and phone number) with our trusted network of third-party logistics partners, as well as our internal company delivery personnel, to successfully facilitate the fulfillment and delivery of your orders.
Payment Processors: We share transaction details with various secure third-party payment gateway providers to process your electronic payments.
Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency in Indore, Madhya Pradesh).
4. Data Security We implement appropriate technical and organizational security measures designed to protect your personal information against accidental loss, unauthorized access, alteration, and disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies Our website uses cookies and similar tracking technologies to track activity on our site and store certain information. This helps us provide a customized shopping experience. You can instruct your browser to refuse all cookies, but doing so may limit your ability to use some features of our website.
6. Your Rights Depending on applicable laws, you may have the right to access, correct, update, or request the deletion of the personal information we hold about you. To exercise these rights, please contact us using the details provided below.
7. Contact Us For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Grievance Officer via our official company email or through our registered business WhatsApp.
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